The Power Of Customer Experience: 5 Elements To Make An Impact

A practical and clear guide showing you how to lead and secure win-win negotiations in all your business deals. It will help you prepare strategically so that you can maintain and develop positive working relationships. This straightforward and practical guide will take you through the steps and actions necessary to plan for success. It introduces you to a four-phase process that underpins the conduct of all successful negotiations. It also covers key areas such as negotiating remotely by email or phone, cultural differences to approaching negotiation and the use of non-verbal communication.

Author: Geof Cox

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In an interconnected world, characterised by accelerating change and increasing complexity, successful risk management is a primary ingredient for survival and success. Resilience to Risk will equip business and political leaders with the foresight and flexibility to deal with the challenges and the chances that events throw their way.

Author: Seán Cleary and Thierry Malleret

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This complete business startup toolkit, written by The Apprentice finalist Bianca Miller-Cole and the entrepreneur Byron Cole, is an inspiring, wide-ranging handbook which combines practical tips and advice with energetic ideas to help you thrive and stand out from the crowd.

Decoding the jargon that is prevalent in business circles today, you'll get straightforward help with converting your innovative business concept into a commercially viable proposition. You'll learn to avoid the costly mistakes of many who have gone before you, and create a sustainable enterprise that will flourish.

**Could be a useful resource for Homeschool Elective courses like Entrepreneurship**

Author: Bianca Miller-Cole and Byron Cole

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This academic and professional text provides practical guidance on aligning human resource strategies with broader business objectives. The fourth edition includes updated material on human capital management, corporate social responsibility, and organization development, offering practitioners and students tools, checklists, and case studies to bridge the gap between HR theory and real-world implementation.

Author: Michael Armstrong

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You can have a life of prosperity! What's more, you do not need to chase it.

Prosperity will naturally flow to you when you escape from the things which make you poor.

Freedom, fulfillment, and financial victory will be your reward for escaping from that which makes your life a struggle. Consider this book your escape plan.

Author: Wes Beavis

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Cut through the theory and master the execution of top-tier mentorship with The Little Book of Big Coaching Models by Bob Bates. This powerful, concise reference guide distills 76 of the world's most effective coaching models into easy-to-understand, actionable steps. Whether you want to resolve conflict, improve performance, build deep trust, or successfully structure your team's goals, this book tells you exactly what the model is, how it works, and how to use it immediately. Packed with invaluable educational merit for anyone looking to inspire others, this handy toolkit is the ultimate shortcut to becoming a more confident, influential, and successful coach.

Author: Bob Bates

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In A Sprat to Catch a Mackerel: Key principles to build your business, Raymond Ackerman shares the basic tenets behind his business philosophy – timeless principles that have guided him through some of South Africa's most turbulent times.

Author: Raymond Ackerman

Foxing on front and back end papers and on some pages inside, but the book is mostly clean and perfectly readable.

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Written by South African marketing and performance experts this book seamlessly extracts winning strategies from high-level sports and corporate life to help you maximize your potential. Endorsed by former Springbok rugby captain Corné Krige as "invaluable advice," this interactive guide is full of anecdotes, famous quotes, and practical "to-do" action items. A great tool for mastering communication, personal branding, and workspace success.

Author: Gavin Cowley & Jenny Handley

**Possible pencil underlining, but so neat that it could just be part of the book. Note the back cover damage.

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